Refund Policy
This Refund Policy explains how Simplicity handles purchases for donor benefits, points, ranks, virtual currency, and in-game items.
Digital Purchases
Simplicity store purchases are for digital benefits delivered to an in-game account. Because these benefits can be delivered, claimed, used, traded, consumed, or affect gameplay immediately, purchases are generally final once completed.
When Refunds May Be Considered
Refunds are reviewed case by case. Approval is not guaranteed, but staff may consider a refund or store-credit correction in the following situations:
- A duplicate charge was made by mistake.
- A purchase failed to deliver and staff cannot reasonably correct it.
- The wrong package was purchased and the benefit has not been claimed, used, traded, or transferred.
- A payment was unauthorized and verified through the payment provider.
- A refund is required by applicable law.
Non-Refundable Situations
Refunds are normally not available for buyer remorse, account bans, rule violations, balance changes, server updates, downtime, lost access caused by account sharing, or benefits that have already been claimed, used, consumed, traded, transferred, or converted.
How to Request Help
Contact staff through Discord or the community forums within 7 days of the purchase. Include your account name, purchase date, transaction ID, package purchased, and a short explanation of the issue.
If a refund is approved, related points, items, ranks, currency, or donor benefits may be removed from the account.
Chargebacks and Disputes
Please contact staff before opening a dispute so the issue can be reviewed quickly. Chargebacks, disputed payments, or fraudulent claims may lead to removal of purchased benefits, account restrictions, store bans, or collection of evidence for the payment provider.